As your classes continue to operate online, there is a collective reliance on the technologies that allow for teaching, learning, participation and submitting of assignments. 

Unfortunately, sometimes technology can fail at inopportune times, resulting in the inability to complete or submit an assignment or assessment. These failures may include internet outages, computer crashes, hardware and technical issues. 

Reporting Technical Issues 

The office of the Associate Dean, Academic in partnership with Schulich’s IT team has created a Technical Issues Form to capture details and screenshots needed to review students’ claims of technology failures that impact their academic performance.

To familiarize yourself with this new form and corresponding procedures, visit the “Dealing with Technical Issues” section of theLearning Remotely webpage, accessible from the Help menu in Canvas. Here you’ll find detailed instructions and the Technical Issues Form. 

Students who are unable to submit an assignment or exam due to technical issues with their computer, network connection or learning tools must immediately email a copy of their work to their instructor, and then complete and e-mail a Technical Issues Form to their instructor. For exams, please also review your course syllabus and complete all requirements.  

The Technical Issues Form is also located in your Academic Forms Database on your MySchulich Student Portal.

Student Responsibility 

Review your course syllabus carefully, which outlines the equipment needed to participate in online classes. Students are responsible for ensuring they have the equipment needed and corresponding practices in place to complete course requirements.  

Note that instructors can investigate a number of technical issues with the IT team, to verify certain online activities in Schulich’s digital learning environments.  

If you have questions, please contact  

Thank-you for doing your part to uphold academic integrity in our current digital learning environment.